Terms of service

Terms of Service

Updated: November 6, 2026 · Version 1.2

Definitions

“Company,” “we,” or “us” refers to C-Ben Global Logistics LLC. “Client” or “you” refers to any person or entity booking or using our services. “Services” refers to courier, freight, specimen transport and related logistics offerings by the Company.

Eligibility

  • Be at least 18 years old.
  • Provide complete and accurate information.
  • Comply with all applicable laws and these Terms.

Booking and delivery

  • All bookings must include valid pickup and delivery details.
  • Medical, legal or time-sensitive deliveries must be disclosed in advance.
  • Do not include patient names or health information in booking forms.
  • Delivery estimates are not guaranteed and may vary due to traffic, weather or force majeure events.

Cancellations and rescheduling

  • Clients may cancel or reschedule with at least 24 hours’ notice at no charge.
  • Cancellations within 24 hours of the scheduled pickup incur a fee of $25 or 25% of the delivery cost, whichever is higher.
  • Orders cannot be cancelled after pickup.
  • No-shows or failure to provide access will be treated as completed jobs.

Payment terms

  • Payment is due prior to dispatch, unless the client holds an approved business account (Net 15 unless otherwise agreed).
  • Accepted payment methods: major credit and debit cards, ACH, or approved business invoicing. Payments are made through a secure payment link; we never ask for card numbers by email, text or form.
  • Overdue invoices incur 1.5% monthly interest or the highest lawful rate, whichever is lower.
  • Waiting time beyond 15 minutes per stop, additional stops and re-deliveries are billed as disclosed in your quote.

Liability and claims

  • C-Ben Global Logistics LLC is not liable for delays beyond its control.
  • Liability for loss or damage is limited to $500 or the invoiced cost of the delivery, whichever is less, unless otherwise insured.
  • All claims must be submitted in writing within 7 business days of delivery.

Disclaimers

Services are provided “as is” without warranties of any kind, express or implied. We disclaim any guarantee of delivery times, uninterrupted service or product suitability beyond what is explicitly agreed upon.

Privacy and data

Your use of our services is subject to our Privacy Policy.

Dispute resolution

In the event of a dispute, both parties agree to first attempt resolution through informal negotiation. If unresolved, disputes shall be submitted to binding arbitration in Wayne County, Michigan, except where small claims court applies.

Force majeure

We are not liable for failure to perform due to events beyond our control (for example natural disasters, strikes, blackouts or cyberattacks).

Modifications

We may update these Terms periodically. Updates become effective upon posting. Your continued use of the Services constitutes acceptance of the revised Terms.

Governing law

These Terms are governed by the laws of the State of Michigan, USA.

Contact us

Email: uwakebenjamin@live.com
Phone: (313) 542-2600
Mailing address: 32920 Parkhill Street, Apt 304, Wayne, MI 48184, USA