Shipping policy

Shipping Policy

Updated: November 6, 2026

Service areas

  • Metro Detroit and surrounding regions
  • Nationwide express freight services (B2B, B2G)

Delivery options

  • STAT and rush: direct, time-critical deliveries, subject to driver availability. Call (313) 542-2600 for STAT requests.
  • Same-day delivery: for local packages booked before 12:00 PM Eastern.
  • Next-day delivery: available for most local and regional shipments.
  • Scheduled and recurring delivery: custom schedules for business accounts.

Timeframes vary by destination.

Payment

Payment is due before dispatch unless you have an approved business account. After we confirm your quote, we send a secure payment link. Approved business accounts are invoiced monthly (Net 15 unless otherwise agreed).

Delivery conditions

  • All packages must be properly labeled and ready for pickup at the scheduled time.
  • Clients are responsible for ensuring all items are securely packaged.
  • Oversized or palletized freight must be communicated in advance.
  • Delivery times may vary due to traffic, weather or unforeseen events.
  • A signature, photo and seal check are recorded for medical and high-value shipments.
  • Do not include patient names or health information in booking forms.

Tracking and updates

Each confirmed shipment receives a 12-character tracking number. Dispatch sends status updates by email or text message, according to your choice, at pickup and at delivery, with proof of delivery on request.

Failed deliveries

If a delivery cannot be completed because of an incorrect address, no recipient present or a similar issue, we will contact you immediately. A re-delivery fee may apply, starting at $10 depending on the service area and urgency.

Custom requests

We offer tailored logistics solutions for medical, pharmaceutical, government and freight deliveries. Contact us for a custom quote.

Refunds

For service issues or failed deliveries, see our Refund Policy.

Policy updates and governing law

C-Ben Global Logistics LLC may update this Shipping Policy at any time; changes take effect when posted. This policy is governed by the laws of the State of Michigan.