Refund policy
Return & Refund Policy
Updated: November 6, 2026
C-Ben Global Logistics LLC provides services, not physical products, so our refund policy works as follows.
No returns on completed services
Once a delivery or logistics service has been completed, it cannot be returned or reversed.
Refund eligibility
- The service was cancelled with at least 24 hours’ notice before the scheduled pickup.
- The delivery was not completed because of an error on our part (for example, a pickup failure or a misrouted package).
- You were charged in error or for a service you did not authorize.
Cancellations
Cancellations made at least 24 hours before the scheduled pickup receive a full refund. Cancellations within 24 hours of the scheduled pickup incur a fee of $25 or 25% of the delivery cost, whichever is higher, and the rest is refunded. Orders cannot be cancelled after pickup. No-shows or failure to provide access are treated as completed jobs.
Refund process
- Approved refunds are processed within 5–7 business days.
- Refunds are issued to the original payment method only.
- You will receive confirmation by email or text message once the refund is initiated.
Non-refundable services
- Deliveries completed successfully
- Delays caused by incorrect delivery information provided by the client
- Force majeure (weather, traffic, accidents and similar events)
- Cancellations within 24 hours of pickup, beyond the amount refunded under the cancellation terms above
Questions or refund requests
Email: uwakebenjamin@live.com
Phone: (313) 542-2600